Frequently Asked Questions

Amwell™ for Cigna is now available to you, 24/7/365!

What is Amwell for Cigna?

Amwell for Cigna is a fast, easy way to see a doctor. You can have video visits with a doctor anytime. It's easy to use, private, and secure. It’s free to enroll and the cost per visit is $42*.

*Cost per visit may vary and be less depending on plan benefit design. See your plan.

Amwell for Cigna offers:

Amwell for Cigna can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling.

*Telehealth is available in all 50 states including the District of Columbia. Some states require the use of a video in the doctor-patient visit, especially with respect to the issuance of prescriptive medication. Some states have additional other limitations and restrictions. The states states that require the use of a video during the visit for prescriptive medications are identified on the map below. As a reminder, customers are able to receive consultations by phone and video in the remaining states. If the customer has initiated a phone consultation and the doctor determines a prescription is needed, the customer will be advised they will need to be switched to a video consultation in order to receive the prescription. Amwell does advise the customer prior to all phone consultations of the video dependency related to prescriptions to allow the transition to be made proactively.   

How do I Sign-up?

There are 3 easy ways to sign up:

  1. Download the iOS or Android™ App by searching “Amwell for Cigna”
  2. Sign-up on the web at AmwellforCigna.com
  3. Sign-up by phone, call 1-855-667-9722

What can doctors treat on Amwell for Cigna?

On Amwell for Cigna you can take care of most common issues like:

What is the cost?

Doctor visits on Amwell are just $42*.

* Cost per visit may vary and be less depending on plan benefit design. Not all services may be covered under your specific medical plan. See your plan documents for costs and details of coverage.

When Would I Use Amwell for Cigna?

Can I use Amwell for Cigna when I’m traveling?

Amwell for Cigna is great when you’re on the road for vacation or work. Telehealth is available in all 50 states including the District of Columbia. Some states require the use of a video in the doctor-patient visit, especially with respect to the issuance of prescriptive medication. Some states have additional other limitations and restrictions. The states that require the use of a video during the visit for prescriptive medications are identified on the map below. As a reminder, customers are able to receive consultations by phone and video in the remaining states. If the customer has initiated a phone consultation and the doctor determines a prescription is needed, the customer will be advised they will need to be switched to a video consultation in order to receive the prescription. Amwell does advise the customer prior to all phone consultations of the video dependency related to prescriptions to allow the transition to be made proactively.

Who Are The Doctors?

Clinical services on Amwell for Cigna are provided by the Online Care Group – the nation’s first and largest primary care group devoted to telehealth. Doctors on Amwell for Cigna:

How do I add my spouse?

Your spouse should create a separate account to enroll.

How do I add a child to my account?

Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf.  Enroll yourself first and then add then add your child or dependent to your account.

What do I do if I have a child over 18 who is still on my health plan?

Your child should enroll as an adult and create his or her own separate account.

Questions & Assistance

If you have any other questions, please call or email our support team at 1-855-667-9722.

This site is intended for Cigna customers whose health benefit plans cover services provided by American Well.  If you are not a Cigna customer with that coverage, you will be responsible for the full cost of any services you receive from our Practice. American Well is an independent company/entity and is not affiliated with Cigna. The technology services and website are provided exclusively by American Well, except for those portions of the services and website customized for Cigna. Providers are solely responsible for any treatment provided. Video chat is not available in all areas. A Primary Care Provider referral is not required. Services are separate from your health plan’s provider network. See your plan materials for the details of your specific health plan, including other telehealth/telemedicine benefits that may be available to you. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company or its affiliates. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. As to Cigna content/properties, © 2018 Cigna. All rights reserved.  American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Android is a trademark of Google Inc.